FAQ’S

At least one registered guest over the age of 18 must present a photo ID and full payment for the reserved stay. You will also need to register your car, notify us of all guests in your party, and declare any service animals that you bring with you. Any third-party credit card authorization forms must be submitted to the hotel’s general manager prior to check-in.

payments are collected in advance, and we accept all major credit or debit cards in the name of a registered guest. Any third-party credit card authorization forms must be submitted to the hotel’s general manager before check-in. Although cash payments are accepted, an additional deposit or valid credit card number may be required during check-in. Business checks may be accepted with prior authorization, but personal checks are not accepted. It’s important to note that we do not accept AmEx.

Service animals are welcome at no additional charge, but you must notify the front desk during check-in. We do allow non-aggressive dog breeds. There is a $50 non-refundable fee for up to 2 dogs in a suite. There is also a cost of $5 per day, per suite. If you are caught with a dog which you failed to register, you will be fined an additional $50 or asked to leave the building. Please contact us with specific questions about your service animal.

Yes, extra linens are available for an additional cost. Guests can inquire at the front desk for more information

While we do deep clean our Birch Hill Suites between every guest, we only offer regular bi-weekly cleaning services for long-term guests. During check-in, we will notify you about the time of your scheduled cleanings. If you need more frequent cleaning support, please notify us and we can inform you about our pricing.

Each Birch Hill suites has an in-suite kitchenette with a full-sized refrigerator and freezer, a microwave oven, a two-burner cooktop, and a large sink. You will need to bring your own kitchen items for preparing, cooking, and serving food.

Our hotel offers high-speed wireless internet. If you have specific questions about bandwidth, please contact us

Unfortunately, we do not have these items for sale on-site.

In order to avoid being charged for one night of your stay, please cancel or modify your reservation before 4:00 PM the day prior to your scheduled arrival.

We welcome you to extend your stay by placing an additional reservation. You must do this as soon as you know you need more nights to prevent losing your suite. If we do not receive your reservation prior to check-out, your suite may be assigned to a new guest with a confirmed reservation. If you do not formally extend your stay prior to check-out, you must leave your suite by 11:00 AM on your scheduled check-out date.

Yes, HomeTowne Studios Lake Charles – Sulphur is now rebranded as Birch Hill Suites Extended Stay Lake Charles – Sulphur, offering an upgraded extended-stay experience at 104 Mallard Rd, Sulphur, LA. Guests can expect improved amenities, enhanced comfort, and a more modern, apartment-style stay designed for both short and long-term visits. The property continues to provide convenient access to Lake Charles attractions while delivering better service standards. For reservations or inquiries, call +1 (337) 284-9621 or visit the official website for the latest updates, availability, and exclusive offers.